Privacy Policy

Conversation Haven respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains the types of information we may collect when you visit our website, book or purchase a service, contact us, or participate in a Conversation Haven service, and how that information may be used and protected.

By using the Conversation Haven website or services, you acknowledge the practices described in this Privacy Policy.

Effective Date: September 2026

Information We Collect

Conversation Haven may collect information that you voluntarily provide when you use our website or services. This may include your name, email address, telephone number, booking information, service selections, appointment dates and times, and information you provide when contacting us.

When you make a payment, payment information is processed through our payment service provider. Conversation Haven does not directly store your complete credit or debit card information.

We may also receive certain technical information when you visit our website, such as device information, browser type, IP address, and website activity. This information may be collected through cookies and similar technologies used by our website platform and other service providers.

How We Use Your Information

Conversation Haven may use the information we collect to provide and manage our services, process bookings and payments, communicate with you about your sessions, respond to questions or requests, provide customer support, and operate and improve our website and services.

We may also use information as necessary to maintain the security of our services, prevent misuse or fraudulent activity, comply with applicable legal obligations, and protect the rights, safety, and security of Conversation Haven, our listeners, our clients, and others.

Conversation Haven does not sell your personal information.

How We Share Information

Conversation Haven may share limited personal information with service providers that help us operate our business, such as website hosting, scheduling, payment processing, telephone, email, and online chat providers. These providers may process information according to their own privacy policies and terms.

We may also disclose information when required by applicable law, court order, subpoena, warrant, or other valid legal process, or when we reasonably believe disclosure is necessary to address an imminent or serious threat to the safety of a client, listener, or another person.

Conversation Haven does not sell or rent your personal information to third parties for their own marketing purposes.

Cookies and Website Technologies

Conversation Haven’s website may use cookies and similar technologies to help the website function properly, remember preferences, understand how visitors use the site, and support features such as bookings, payments, and online communications.

Some cookies may be placed by Wix or other service providers used to operate the Conversation Haven website. Depending on your location and the technologies in use, you may be provided with options to manage certain cookie preferences.

Session Communications and Records

Conversation Haven does not routinely record telephone sessions or create written records documenting the content of private telephone conversations.

Information necessary to operate the service—such as your contact information, booking details, payment records, and session dates and times—may be retained.

Live chat communications may be processed or stored by the technology providers used to provide the chat service. The handling and retention of chat communications may depend on the features and settings of those providers.

Data Security and Retention

Conversation Haven takes reasonable measures to protect personal information from unauthorized access, use, disclosure, alteration, or loss. However, no website, electronic communication, telephone system, or online service can be guaranteed to be completely secure.

Personal information may be retained for as long as reasonably necessary to provide services, maintain business and transaction records, comply with legal or regulatory obligations, resolve disputes, and protect the rights and safety of Conversation Haven, its clients, listeners, and others.

When information is no longer reasonably necessary for these purposes, it may be deleted or otherwise disposed of in accordance with applicable requirements and the practices of the service providers used by Conversation Haven.

Your Privacy Choices and Rights

Depending on where you live, you may have certain rights regarding your personal information. These may include the right to request access to, correction of, or deletion of certain personal information, subject to applicable law and legitimate business or legal requirements.

You may also contact Conversation Haven if you have questions about the personal information we maintain about you or wish to make a privacy-related request.

Privacy requests may be submitted by email to hello@conversationhaven.net.

Children’s Privacy

Conversation Haven services are intended for adults age 18 and older and are not intended for children or minors. Conversation Haven does not knowingly offer listening sessions to individuals under the age of 18.

If Conversation Haven becomes aware that personal information has been collected from a minor in connection with its services, reasonable steps may be taken to delete the information when appropriate and as permitted by law.

Third-Party Services

Conversation Haven uses third-party service providers to help operate its website and services. These may include providers for website hosting, scheduling, payment processing, email, telephone communications, and live online chat.

When you use features provided through these services, certain information may be processed by those providers according to their own privacy policies and terms. Conversation Haven is not responsible for the independent privacy practices of third-party service providers.

Changes to This Privacy Policy

Conversation Haven may update this Privacy Policy from time to time as our services, business practices, technology, or legal requirements change. The current version will be posted on the Conversation Haven website with its effective date.

If you have questions about this Privacy Policy or how Conversation Haven handles personal information, please contact us at hello@conversationhaven.net.