Terms & Policies

Welcome to Conversation Haven. By booking, purchasing, or participating in a Conversation Haven session, you agree to these Terms & Policies.

Conversation Haven provides paid, one-on-one listening sessions for adults who want a private, respectful place to talk and be heard. Sessions may be provided by telephone or live online chat, depending on the service selected.

Conversation Haven is a listening service and is not therapy, counseling, medical or mental health treatment, legal advice, or crisis intervention. Conversation Haven listeners do not diagnose conditions, provide treatment, or act as licensed mental health professionals.

Services are intended for adults age 18 and older.

Booking, Payment, Cancellation & Refund Policy

Payment is required for all Conversation Haven sessions. The applicable session price will be displayed at the time of booking or purchase.

Scheduled sessions are reserved specifically for the client. Cancellations or rescheduling must be completed at least 1 hour before the scheduled session start time. Cancellations made less than 1 hour before the scheduled start time and missed sessions are non-refundable.

Once a session has begun, payment is non-refundable. If a client voluntarily ends, disconnects from, or otherwise chooses not to continue a session before the scheduled session time has concluded, no full or partial refund will be issued for the unused time.

If Conversation Haven must cancel a session for reasons unrelated to the client's conduct, the client may choose to reschedule the session or receive a refund.

Client Conduct & Session Boundaries

Conversation Haven is intended to provide a respectful, judgment-free environment where clients may openly discuss personal experiences, emotions, relationships, grief, stress, difficult life circumstances, or other matters they wish to talk about.

Clients must interact with listeners respectfully. Sexually explicit or sexually inappropriate conduct directed toward a listener, sexual harassment, threats, intimidation, discriminatory or abusive behavior, repeated unwanted sexual comments or requests, or other conduct directed toward a listener that violates appropriate boundaries is not permitted.

Conversation Haven reserves the right to immediately end a session if a client engages in prohibited conduct or creates an unsafe, threatening, harassing, or abusive interaction. Sessions terminated because of the client's prohibited conduct are not eligible for a refund, including any unused portion of the session.

Conversation Haven also reserves the right to conclude a session when the purchased session time has ended.

Confidentiality, Safety & Emergency Situations

Conversation Haven respects the privacy of its clients. Conversation Haven does not routinely record telephone sessions or create records documenting the content of private telephone conversations. Basic information necessary to operate the service, such as booking information, contact information, payment records, session dates and times, and information maintained by service providers used to operate the website, telephone, chat, booking, or payment systems may be retained.

Conversation Haven is a non-clinical listening service. Communications with Conversation Haven do not create a therapist-patient, doctor-patient, attorney-client, or other legally privileged professional relationship.

Conversation Haven will make reasonable efforts to protect the privacy of conversations. However, confidentiality cannot be guaranteed in all circumstances. Information may be disclosed when required by applicable law, valid legal process, or when Conversation Haven reasonably believes disclosure is necessary to address an imminent or serious threat of harm to the client or another person.

If during a session a client expresses thoughts of suicide, self-harm, or harming another person, the listener may encourage the client to contact appropriate crisis or emergency resources. When circumstances indicate an imminent or serious threat to life or safety, Conversation Haven may contact emergency services or other appropriate resources and may provide information reasonably necessary to address the safety concern.

Conversation Haven is not a crisis intervention or emergency service. Individuals experiencing an immediate mental health or safety emergency should call 911 or contact the 988 Suicide & Crisis Lifeline by calling or texting 988.

Information concerning suspected or admitted criminal activity may be disclosed when required by applicable law, court order, subpoena, warrant, or other valid legal process, or when disclosure is reasonably necessary to address an imminent threat to the safety of any person.

Service Disclaimer & Limitations

Conversation Haven provides a non-clinical listening service intended to give adults a respectful, judgment-free space to talk and be heard. Conversation Haven does not provide psychotherapy, counseling, medical or mental health treatment, diagnosis, crisis intervention, legal advice, financial advice, or other licensed professional services.

Listeners do not diagnose conditions, prescribe or recommend treatment, or provide professional advice. Any decisions or actions a client makes before, during, or after a session remain the responsibility of the client.

Conversation Haven does not guarantee that a session will resolve a particular problem, improve a particular situation, or produce any specific emotional, personal, relationship, financial, medical, or other outcome.

Conversation Haven is not an emergency service. If you are experiencing an immediate emergency or believe that you or another person is in immediate danger, call 911. If you are experiencing a suicidal or mental health crisis in the United States, call or text 988 to reach the 988 Suicide & Crisis Lifeline.

Session Availability & Technical Issues

Conversation Haven does not guarantee that immediate sessions will be available at all times. Immediate Chat and other on-demand services are subject to listener availability.

Clients are responsible for having a working telephone, internet connection, and compatible device necessary to participate in their selected service.

If a session is interrupted because of a technical problem on the client’s side, including loss of internet or telephone service, the scheduled session time will generally continue to run. Conversation Haven will make reasonable efforts to reconnect when possible.

If a significant technical problem caused by Conversation Haven prevents the session from being provided or substantially interrupts the session, Conversation Haven may, as appropriate, provide additional session time, reschedule the affected portion of the session, or issue a full or partial refund.

Changes to These Terms

Conversation Haven may update these Terms & Policies from time to time as services, business practices, or legal requirements change. The current version will be posted on the Conversation Haven website and will apply to services purchased or booked after the updated terms become effective.

Questions regarding these Terms & Policies may be directed to Conversation Haven at hello@conversationhaven.net.

Effective Date: September 2026